API Strategy & Practice Conference 2018

Service Level Objectives (SLOs) are technical measures that capture aspects of API performance such as average monthly latency, availability and consistency. SLOs are important in managing expectations about API quality between providers and users. Key Performance Indicators are measures that providers can use to manage APIs internally within organizations and are closely related to SLOs. Defining and measuring SLOs and KPIs for APIs is a more difficult task than first appears. In this talk, Paul will explain how to apply statistical analysis and machine learning techniques to historical API call record data to understand API behavior, detect anomalies and discover SLO values that are fair to all stakeholders. He will show how organizations can effectively measure and monitor smart SLOs and KPIs and use these metrics to manage their APIs intelligently to improve API quality constantly.